Jewel-Osco, Joliet, IL - Reviews, Ratings, Tips and Why You Should Go – Wanderlog (2024)

(815) 725-9880

https://local.jewelosco.com/il/joliet/1401-w-jefferson-st.html

Review score

4.2

out of 5

Very Good

1617 reviews

5/5Kelly K

•

Day before prom found out my daughters friend did not have a bouquet ordered, called jewel asked them if they could make one and boy did they! Even made the baby breathe the color of her dress. Lisa is amazing and went above and beyond. Thank you🫶🏻

3/5Judi K

•

Just an average Jewel. Miss the old store director, the new one looks like she has no idea what she's doing and when I came in to shop today I heard her mutter under her breath that someone was "wasting her time" as she walked by. Not something you want to witness as a paying customer. Other than her negative vibe, all the other departments are decent and the employees have always been very nice!

3/5Tara H

•

I am so glad the bakery manager saved this cake yesterday. Prior to that the cake I had a hour prior to that from the cake decorator Erik looked like a 2 year old wrote on it and then the 8 inch cake was put in an 8 inch container all smashed……. And the cake decorator was sure proud of his creation I really wish I had a picture. It was all on angle lower case, cursive mixed together. Come on Jewel do better or your going to loose ALOTTTTTTT OF CAKES!!! I couldn’t have brought that original decorated cake to the party and that would have been embarrassing. Then the guy at self checkout made sure to make a big issue about the cake- when customer service KNEW what had happened. Do better Jewel otherwise I’ll be going elsewhere for cakes! Can you imagine if I had only ordered that yesterday 24 hours prior to Saturday - which is why I came there because 3 other Jewels told me the same thing but honestly I ordered a week prior that’s NORMAL time for a cake. Also while I was waiting for the cake some of the people working there were using the same old excuse- they are unstaffed blah blah blah. Then guess what don’t take cake orders until it can be done nicely and correctly the first time!

1/5Ashley K

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People in this state are trash more than good!! An employee shopping an order kept trying to out run me and cut me off in every aisle like why lol misinformation from employees just not a great jewel to go to

3/5Terrie S

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Every year I order all of my Children’s cakes from here as well as my siblings. This time it was for my son turning 11. We ordered a WWE cake. We thought the portrait would be the size of the cake but it was a 4-5inch square in the upper corner. I’m glad I purchased a wwe cake topper previously otherwise this cake would of been a bust. The icing wasn’t even covering the whole cake. All the corners you could see exposed cake. The writing was terrible. No way an experienced cake designer wrote that. Cake was ok but nothing like it used to be. I expected more for $47 for a 1/4 sheet of cake. I do not know what happened to this bakery. Not sure I’ll be back for cakes.

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Wednesday: 12–12AM, 6–12AM